SHIPPING & RETURNS
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RETURN & EXCHANGE POLICY
BAGGED/UNOPENED PRODUCT RETURN POLICY
We at Optimum Whitetail realize there are times when it is necessary to return product. It is our goal to handle these product returns in an equitable manner. Therefore, we have established the following product return policy:
1. WITHIN 30 DAYS OF PURCHASE – Due to error by Optimum Whitetail or a manufacturing defect, we will either give 100% credit or product replacement will be given for bagged products,
2. WITHIN 30 DAYS OF PURCHASE – A credit will be issued less a 25% processing fee for non-defective product returns. This would include un-opened bags and not used or re-sold.
3. AFTER 30 DAYS OF PURCHASE – These returns will be reviewed on an individual basis by Optimum Whitetail and a determination made based upon the circumstances. We realize returns are unavoidable; however, we are committed to providing a consistent, quality product coupled with superior customer service and support.